What we do

at Optim Consulting Ltd

If your business is going through change, growing, in crisis or just believe you could get more value from your people to improve business results, Optim Consulting can help. We work with businesses to build their people capability, achieving sustainable results faster and better than they could do on their own. We specialise in helping businesses acquire, develop and retain talent and here is a sample of some of the services we provide for our clients:

Leadership & High Performing Teams:

Leaders drive business growth by inspiring, engaging and enabling people throughout the business create value for customers through high performing teams. Optim Consulting can help unlock leaders' full potential through assessment, coaching and development.  Our simple, yet effective 3 step approach creates a tailored programme to enable leaders to maximise their success and drive business results:

  • Assess current capability, identify areas of strength and  existing  gaps
  • Review leadership best practice and any organisation, industry and environmental considerations 
  • Create and deliver a tailored development programme to develop the skills, capabilities and behaviours to create value for the business and personal satisfaction

We also work with businesses to create high performing teams who can deliver enhanced creativity, innovation, work performance and output.   Effective teams deliver more value than the sum of the individuals within the team.  A high performing team must have a shared purpose, stretching goals, clear roles, collaboration and the right skills.  We enable teams to create the right environment, systems, skills and mind-set to succeed. We are expert in several methodologies including Myers Briggs, 360, 5 dysfunctions of a team and OP,  and work with our clients to create a tailored and impactful approach.

Learning & Development:

Do your employees have the skills and behaviours they need to do their jobs well? Is your investment in training seeing returns and having a positive impact on your bottom line? If not, we can help. You may need to transform your approach to learning  or maybe you need to drive sales or improve customer satisfaction through learning.  Increasingly organisations are transforming from a focus on developing and delivering learning events to a dynamic and business-aligned approach which enables  continuous learning.  Whatever your challenge, we are experts in this space and can ensure any investment in learning and development has real commercial impact.

Resourcing & Talent Management:

Do you need to recruit the best talent? Have you lost great people to your competition?  The value of having enough of the right people is high - and the costs of having too  few, or the wrong, people even higher.  We help attract, develop and retain the right talent to deliver growth for your business and have experience of  creating  talent programmes in some of the UK's biggest companies, increasing talent retention by over 50%.  Our approach to talent management is  straightforward, we start with the end in mind - what do you want to achieve and then we work backwards to make sure you get there.  We help our clients:

  • Develop their talent strategy
  • Identify, develop and retain  key talent
  • Develop succession plans & future leader requirements
Product Launches:

Equipping your people with the right skills and customer focus enables businesses to capitalise on new product launches and achieve better results faster. Our MD was responsible for ensuring 7000 people globally were ready for product launches at BT, including the hugely successful, award winning BT Sport and most recently BT Mobile and brings this expertise to Optim Consulting clients.  We can ensure you bring your product to market effectively through your people, creating customer advocacy,  driving revenue and leaving a sustainable blueprint for product launches going forward.

Offshore Transformation:

Are you getting the best value and service from your offshore resources or suppliers?   A survey has indicated that 65% of customers didn’t care where their calls were handled, as long as they were handled well but if you export bad practices overseas or leave it to manage itself you will still get bad customer service.  In the drive for organisations to remain price competitive,  in a 24/7 society offshore services can be invaluable,  providing you guard against poor customer service levels and damage to brand reputation. So clearly there is a lot at stake here. With significant experience setting up and transforming  call centres, in UK, India and Manila, amongst other locations, we’ll ensure your offshore teams deliver value for your customers and your business.

Accreditations & Funding:

Investors in People (IiP) accreditation is recognised across the world as a mark of excellence.  Research shows that IiP accredited organisations are more profitable, more sustainable and more optimistic about the future.  Becoming an Investor in People is an achievement to shout about. It helps you to attract new talent, retain the employees you have and build your employer brand.  If you want to embed best practice, recognise your achievements and show you value your people, let us ensure you meet the standard.  We can also help access government funding and grants, if eligible, for recruiting Apprentices in England and Wales.

With over 20 years’ experience across the range of HR specialisms it’s not possible to provide an exhaustive list of all of our services and we believe we are well placed to help you with pretty much any people challenge.  We would love to talk to you, so please do give us a call to discuss how we can help you transform your business.

Contact us today